Terms of Service

• The registration fee of INR 1,000 is a one-time fee, and it is non-refundable. Also, any consultation and service charges billed by the company are also non-refundable. The service charge imposed by Prospect Homecare Services is valid for 6 months, and the next 6 months are free. It applies to all the customers.
• For elderly care and trained attendees, clients can either sign a one-time, one-year contract or opt for a monthly service contract. If the client opts for a monthly contract, then a minimum contract length of three months must be followed. If the client wants to cancel before that, then he/she has to pay 15 days’ salary.
• Upon paying the registration fee and initial discussion, Prospect Homecare Services will send you the contract and invoice within 5 working days.
• The client must pay a deposit equal to one month’s salary of the caregiver. This deposit is non-refundable. It is renewable every year for continuity of services until discontinued.
• Following the booking and confirmation, the client has to pay up to 50% of the deposit as per the discretion of the management. The client has to pay the remaining deposit amount within 5-7 days of service of the caregiver.
• After that the client will receive the Aadhar card and other details of the caregiver. Once these details are shared, the client needs to pay the remaining deposit. Also, once the details of the caregiver are shared, the client will not receive any refund in the event of a cancellation of services.
• After the joining of the caregiver, the client must give at least 1 month to get acquainted with the environment and the patient or the new-born. If the client is not satisfied after 14-days, Prospect Homecare Services will find a replacement within 7 days.
• The caregiver’s salary must be paid on the 5th of every month. The client must pay the salary directly to the caregiver, but for elderly care and trained attendees, salary payments must be made through the agency.
• The caregiver must be given two days off every month as per the rules set by the Government of India. Also, the client must provide a designated one-hour lunch break. As for nannies and babysitters Sundays are off unless it is a special requirement, in that case, the salary will be charged accordingly.
• The client must also arrange tea and snacks for the caregiver two times a day and if the caregiver is working for more than 12 hours, then the client has to arrange food   for the caregiver.
• This agreement of service remains valid from the day of signing until the end of the contract. The agency and client can agree to renew the contract after its completion, which is one year from the day of commencement or on a per-month basis, whichever is agreed.
• Services charges are non-refundable in the event of customer changing their mind or even in an event of unavoidable situations like transfer death marriage travel holiday etc.
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• In case of non-renewal, the client is free of all the obligations stated in the contract and proceeds with his/her wish to pursue services from other agencies or individuals. The agency will terminate the service agreement with the client and appoint the caregiver where they please.
• Moreover, if clients decide to go out of their way to hire a caregiver appointed by the agency upon the expiration of the agreement, Prospect Homecare Services will not bear any accountability for the mishaps related to the caregivers appointed or the payment of the services. Also, the client has to negotiate and pay the salary of the caregiver.
• Prospect Homecare Services does not employ caregivers, but recruit company staff as required. We are simply an agency trying to act as the bridge between the client and the professional. We are responsible for fulfilling the client’s requirements and connecting them with caregivers.
• The payment structure agreed between the client and Prospect Homecare Services will remain valid throughout the contract. Any changes to it will not be forwarded to the client during this period. But, upon renewal, the client will have to agree to the new payment structure.
• Prospectus Home Services will send candidates for an interview upon understanding the initial requirements. The client will then need to interview the caregiver to determine whether he/she fits the job. If the client is not satisfied with the initial candidate/candidates, the agency will provide more suitable matches, as per availability.
• If the caregiver selected by the client does not join within 48 hours of the appointment date, then Prospect Homecare Services will provide a replacement within 7 working days. Failure to do so will result in a refund of the deposit subject to the deduction of administration charges up to INR 2,000.
• The client is responsible for providing all supplies and equipment necessary for the provision of services. If the agency makes a payment on behalf of Client to purchase supplies or equipment for Client, the amount of such payment must be paid via online payment methods, i.e. UPI, Net Banking, NEFT, etc.
• Prospect Homecare Services does not appoint caregivers based on religion and caste. We also do not entertain such requests from the client. The Agency cannot guarantee that a Candidate will complete his or her proposed length of stay or engagement with the Client. However, in an unfortunate situation like this, Prospect Homecare Services will find a suitable replacement.
• Prospect Homecare Services will try to find caregivers who can speak the client’s native language. But if the request is for a Hindi or English speaking caregiver, it will be based on the availability.
• Caregivers for new-borns, infants and toddlers will need 21 days to adjust to the kid. Clients must provide the required time to the attendants before asking for replacements. Prospect Homecare Services will not entertain any replacement requests before 2 weeks (3 weeks for new-borns, infants and toddlers)of the appointment. After the said period, the client has to present a valid reason, or the caregiver has to provide details about the replacement.
• All bookings for the babysitting appointment are prepaid. The client has to pay in advance to secure the services. If the request is made 24-48 hours prior to the appointment, then details will be provided as soon as possible. However, if the appointment is made in advance, then clients will receive all the details of the babysitter at least 24-48 hours before the appointment.

Fees of the Services

Prospect Homecare Services will charge the following rates for all its services –

• The salary structure mentioned here is tentative, and the final amount will be decided based on the job role, number of working hours and patient condition. Also, the experience and skill level of the caregiver will be a factor in determining the salary.
• In terms of the patient’s condition, the client must offer all the necessary details during the consultation and booking of the service. The client must inform Prospect Homecare Services about the patient’s manoeuvrability, sleep pattern, food habits, allergies, medication, and every other necessary detail. This cooperation will help Prospect Homecare Services to determine the nature of the service required and find caregivers accordingly to ensure the utmost comfort of the patient.
• Salary charges may also vary If the client resides beyond 1 km from the nearest bus stop. Additionally, service and charges will vary depending on the accessibility of transportation.
• The client must pay the agency charges, which include registration and deposit directly to Prospect Homecare Services through UPI and NEFT.

Scheduling the Services

Services will be provided for the hours and days requested by the client and in accordance with the terms of this Agreement. The agency has no say in this process, which is solely dependent on the client’s requirements and preferences.

Upon finalising the hours, the client must notify Prospect Homecare Services, as they will process the request and start finding caregivers accordingly.

The minimum contact length is 1 month. The minimum working hours is 8 hours and increasing the number of hours of service can be increased as per request, but it is not possible to decrease it.

The working hours of the babysitter services are 8 to 9 hours. In case the services are required beyond the specified working hours, the client has to notify the agency in advance. Also, the terms of payment will be conveyed to the client and charged accordingly.

Changing the Services

• Changes to the services must be initiated by the client through written communication to Prospect Homecare Services. Advance notice of 15 days must be provided for any modification of the service hours and requirements.
• Adjustments to rates may be made as a result of changes to services. Any such changes to Services and billing amounts will be stated in writing and provided to the client.
• Upon receiving the new and updated service agreement, the client needs to revert with an ‘acceptance’ to confirm the changes and agree to the new terms of service.
• Any changes to the service agreement, whether adding new services or modifying the existing one, will result in a change in the contract. This means the client will have to make payments accordingly to Prospect Homecare Services and the caregivers.
• If the Client wants to extend the working hours of a Candidate, the Client must pay the Agency an additional Placement Fee.

 Cancellation or Suspension of the Services

The client can cancel the services from Prospect Homecare Services by providing a valid reason, which will be at the discretion of the management. Moreover, the valid reason cannot include –

• The client has changed his/her mind
• The client is highlighting a change of circumstances
• Emergency /Death /Relocation
• The client has found a cheaper alternative etc.

The intimation of cancellation must be in written format and must include a 2-week notice.

No refund is possible after the commencement of the service. Additionally, the deposit is non-refundable and will not be adjusted with the salary of the caregiver.

At the time of cancellation, the client must clear all the dues with the caregiver and the agency.

In case the client demands a replacement due to the unprofessional behaviour of the caregiver, then the company will provide a replacement within 7 days. If the company does not find a replacement within 7 days,

Termination of the Service Agreement

Prospect Homecare Services reserves the right to terminate the contract of any client at any moment without any prior notice and for the reasons that the management deems suitable.

Especially if Prospect Homecare Services is concerned about the safety and well-being of the caregivers, the agency reserves the right to withdraw the services instantly.

If the caregivers make a complaint, the agency will inform the signatory of the agreement and ask for a resolution. If the complaints are repeated, the agency reserves the right to cancel the agreement. In such cases, Prospect Homecare Services will seek legal counsel and resolve the matter in the court of law.

In case of any physical harm to the caregivers, be it in any nature or form, Prospect Homecare Services will take the help of the police and other authorities to deal with the matter. Also, the agency will terminate the contract without any advance notice to the client.

Prospect Homecare Services will terminate the agreement in the event of any discriminatory act based on caste and religion by the caregiver.

In case of non-payment of monthly salary the services will be on hold, and Prospect Homecare Services will reserve the right to discontinue the services without prior notice.

Refund Policy

The registration fee of INR 1,000 is a one-time fee, and it is non-refundable. Also, any consultation and service charges billed by the company are also non-refundable.

The client must pay a deposit equal to one month’s salary of the caregiver and this deposit is non-refundable.

Also, once the details of the caregiver personal information like adhar or address proof are shared, the client will not receive any refund in the event of a cancellation of services.

If the caregiver selected by the client does not join within 48 hours of the appointment date, then Prospect Homecare Services will provide a replacement within 7 working days. Failure to do so will result in a refund of the deposit deducting the administrative charges of INR 2500, after 15 days.

No refund is possible after the commencement of the service. Additionally, the deposit is non-refundable and will not be adjusted with the salary of the caregiver.

if we are unable to provide you service

Dispute Resolution

In case of any dispute regarding the caregiver, Prospect Homecare Services will mediate and resolve the problem as soon as possible. If the matters are not resolved, Prospect Homecare Services will find a replacement within a week.

In case the dispute is over the job role, then the working hours and nature of the work described in the service agreement will prevail. The caregiver is only responsible for providing the services associated with their position. They are not supposed to entertain any other service request.

If the caregiver indulges in providing any additional service without prior written approval from Prospect Homecare Services, or the company is not aware of such an arrangement between the client and the caregiver, then the company will not be responsible for its outcome. This matter will be treated solely as a personal arrangement between the two parties, the client and the caregiver, and Prospect Homecare Services will have no responsibility.

Also, if the caregiver extends any out-of-contract service at the client’s request, Prospect Homecare Services will reserve the right to terminate its agreement with the client.

Clients’ Responsibility

Under no circumstances should the clients follow any diet plan or take any medicines suggested by the caregivers. They must always refer to the doctors for any/all medical advice.

Clients are advised to make payments to the caregivers through online payments or cheques to keep a transaction record. However, for elderly care and trained attendees, salary payments would be made through the agency.

Clients should not ask caregivers to perform personal chores.

Clients should always be polite and hospitable towards the caregivers.

Clients must not ask for any personal favours from the caregivers.

Clients should not extend any loan or financial assistance to the caregivers.

If the client is going on vacation, he/she should inform Prospect Homecare Services in advance of the plan in a written format. The client’s intimation must include the departure and arrival dates, as well as the day when the services should be resumed. Salary will not be deductible

The clients are not supposed to take the caregivers with them on a trip. But if they wish to do so, they must inform Prospect Homecare Services about the plans in writing. They must also collect a consent letter from the caregiver and submit it to Prospect Homecare Services.

During the interview process, clients must be clear and transparent about their requirements to help Prospect Homecare Services and caregivers understand the requirements.

After the interview, the client must give at least 1 month for the caregiver to get acquainted with the environment and the patient or the new-born. If the client is not satisfied after 14-days, Prospect Homecare Services will find a replacement within 7 days.

The clients are not supposed to share the services of the assigned caregiver with a family member or friends. However, after introducing the candidate to the client, if the client shares the details with others, leading to the candidate being hired by a third party, which will be considered poaching, then Prospect Homecare Services is entitled to receive the deposit and service charges that would have applied if the client had directly engaged with the agency for the services.

Agency’s Responsibility

Prospect Homecare Services is responsible for finding the best match for the requirement. The company has no role in determining the service after that.

The company will only mediate in the service process if there is a breach of contract.

The company is responsible for finding a suitable replacement if the current caregiver leaves the job for any reason where the client is not at fault.

The company is not responsible for any theft or other property damage caused by the caregiver.

The Agency reserves the right to change or add to the above Terms and Conditions without prior notification. It is the client’s responsibility to check these Terms and Conditions in case there are any changes. Continuing to use the site and our services after a change has been made means the client accepts the changes and wishes to proceed with it.

The company is not responsible for any psychological or physical damage caused by the caregiver.

Background Check

Prospect Homecare Services conducts background checks for every caregiver they associate themselves with. We record and maintain a database to ensure compliance. We also conduct background checks of the clients when necessary to ensure that our caregivers are not entering any hostile environment where they may suffer injuries, physical or otherwise.